POSTOPLAN First Impressions

As I mentioned a few days ago, I’m plan to give POSTOPLAN a shot. Today, I decided to spend just a few minutes signing up for a free trial and kicking the tires. Here’s what I found.

Signup is a Breeze

I picked my preferred plan (the Start plan, for now). POSTOPLAN advertises a free seven-day trial which kicks in automatically. You can register without setting up a payment method and if you sign in with Google registration is as easy as accepting the Terms of Service and clicking on your Google account to log in.

Signup could not be easier.

Hello Busy Dashboard

Signup was a breeze, but after signing up I was presented with the interface which was somewhat overwhelming.

The interface was prepopulated with a calendar full of cards and no explanations.
What’s all this?

That’s a lot of buttons and menus and unexplained content. The onboarding process really needs a setup wizard or a walk-through to help with initial setup. I’m sure with some use this would all make sense, but as a first impression this is a lot to take in.

Making a (False) Start

I decided the first thing to do was to connect my social media accounts and found an appropriate menu item in the lefthand menu under Manage > Accounts. That’s when I noticed my mistake: the Start plan only supports posting to Instagram, Facebook, Telegram, and WordPress (oddly enough). To connect to Twitter and LinkedIn I would need to upgrade to the Business plan.

A screenshot of the POSTOPLAN interface which shows that connecting to LinkedIn and Twitter are features of the Business plan.
Uh oh. Looks like LinkedIn and Twitter are Business plan features. This was my mistake, I didn’t pay close enough attention when signing up. The pricing page is clear that Twitter and LinkedIn connections are Business plan features.

No problem! I’ll just upgrade to the Business plan for the duration of my seven day trial.

Unfortunately, now that I’ve subscribed to the Start plan I can no longer get the seven-day trial for the Business plan, at least not on my own. When I attempted to switch to the Business plan I was prompted to pay for a month (or year) of service. 🤦‍♂️

Making a Late Appearance: the Onboarding Tour

Mildly annoyed after attempting and failing to upgrade to the Business plan while keeping my seven-day trial, I decided to head back to the dashboard to see if I could find some other option that would allow me to upgrade my plan for the rest of the trial period. Upon landing back on the dashboard I was now offered the chance to watch an introductory tour.

A screenshot of a modal window which reads "Welcome to POSTOPLAN! We have as suggestion. We suggest watching a tour of the service. It will take just a minute. What do you think?" with buttons reading "I agree" and "I have no time".
Better late than never! Right?

My annoyance relaxed just a bit and I clicked “I agree”. However, what followed was two modal windows that seemed to highlight unimportant or irrelevant information, when what I really needed out of a tour was something to tell me how to get started.

The first modal window let me know that when I click on my avatar in the upper right corner I can access an RSS feed, account history, and manage interface language and theme.
Ok. This is not really critical information. I’d have expected the first modal to highlight the most essential step I need to take, like how to connect my social media accounts, not tell me where to find my RSS feed and change the interface theme.
The second modal pointed out there area where projects can be managed and additional users can be added to projects. In addition, the second modal window was partially obscured by the browser window.
But, I’m on the Start plan which only allows one Project and one User, so this information is not applicable to me. In addition, as you can see the modal window was poorly positioned and partially obscured by my browser.

And that concludes the tour!

10 Minutes In and I’m Looking for the Exit

I have to be honest. At this point, I was underwhelmed.

Not to worry! POSTPLAN’s helpful mascot volunteered to help!

A floating widget in the lower right-hand corner of the window expands to provide links to FAQs.

I opened up the widget which lead me to a bunch of common questions. However, despite all of the mascot’s best intentions, I couldn’t find any information about switching between plan types during the trial period.

After a few more minutes of poking around I concluded that at this point it appears I have a few options:

  1. I can just pay $6.90 for one month of the Business plan.
  2. I can reach out to POSTOPLAN support via email and ask if they can switch my seven-day trial to the Business plan. I bet they’d do it.
  3. I can log out and create a completely new account, this time subscribing to the Business plan.
  4. I can move on and try something else, like Buffer.

UX is Important

When I looked at social media management apps a few days ago I said this about POSTOPLAN:

So cheap it makes you wonder what the catch is.

Unfortunately, I believe I’ve found the catch: user experience.

On paper, POSTOPLAN matches the feature sets of much more expensive platforms at a fraction of the price. However, the user experience needs some work. While registration was dead-simple, the rest of the process of trying to get things set up was pretty rough:

  • The dashboard is very busy when you see it for the first time and it’s unclear what you should do to get started.
  • If you accidentally subscribe to the wrong plan for the seven-day free trial, you’re unable to change plans, at least not as far as I was able to determine. Perhaps POSTOPLAN’s support can change things for you, but then you have to email them and wait for them to get back to you. No thanks.
  • When you are presented with the onboarding tour it’s poorly executed and doesn’t provide useful information (e.g., the first steps you should take in setting up your account and how to create and schedule posts).
  • As you can tell from the screenshots above, the copy used throughout could use some work.

The entire experience provides the impression of a product that’s still beta stage, and that’s ok. I work for a bootstrapped startup and there was certainly a time when our product felt like it was still in beta stage. However, for me personally the difference between $6.90 per month (entry level price for my needs at POSTOPLAN) and $10 per month (entry level price for my needs at Buffer) just isn’t sufficient to muddle through an unpolished user experience and hassle support for account issues.

Should You Try POSTOPLAN?


At this point, you may think I would say “no” but the truth is if the Start plan works for your needs, POSTOPLAN still looks like a fantastic value. The onboarding process is a bit rough, but if you’re willing to look past that, on paper POSTOPLAN still looks like a really compelling option.

2 thoughts on “POSTOPLAN First Impressions”

    • Very true. 😅 I’m trying very hard to be fair and kind to POSTOPLAN. I really do think they’re onto something here, but the execution of onboarding and setup just isn’t where it needs to be yet.

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